Frequently Asked Questions
Frequently Asked Questions
How do I book an appointment?
You can book an appointment by calling our hospital reception, using our online booking portal on our website, or visiting the hospital in person.
What are the hospital's visiting hours?
We are always open 24/7
Do you accept insurance?
Yes we do
What should I bring for my hospital visit or admission?
Please bring your ID, insurance card, any relevant medical records, medications you are currently taking, and any referral forms from your doctor.
How do I get a copy of my medical records?
You can request a copy of your medical records by visiting our medical records department or submitting a request through our patient portal. Some records may require authorization.
How can I pay my hospital bill?
You can pay your bill online through our website, via bank transfer, at the hospital billing counter.
What emergency services do you offer?
Our hospital has a 24/7 emergency department equipped to handle all medical emergencies, including trauma, cardiac issues, and critical care needs.
How can I contact a doctor after hours?
If it’s an emergency, please visit our ER. For non-emergency concerns, you can call our after-hours hotline or hospital mobile app
Do you offer maternity and childbirth services?
Yes, we provide comprehensive maternity care, including prenatal checkups, labor and delivery, and postpartum support.
What are the COVID-19 protocols?
We follow strict safety measures, including mask mandates in certain areas, screening at entry points, and separate facilities for COVID-19 patients.
How can I provide feedback or file a complaint?
We value your feedback! You can submit a complaint or review through our website, feedback forms available at the reception.
Have a Different Question?
Message us anytime
Or call — 08137318063